Craig started his insurance career with Liberty Mutual Insurance Company in 1984, where he was a Business Sales Representitive and Resident Manager. In 1989, he joined James Econn and Co. From 1991 to 2005 he was a Producer and Partner at Dodge, Warren & Peters Insurance Services in Torrance. In 2005, Craig joined Arroyo and is currently the President of Craig Tom Insurance Services, Inc. in Arcadia. Craig services clients in the manufacturing, distribution/wholesale, restaurant, real estate and service industries. Craig graduated with a Bachelor or Science in Business Administration – Finance from California State University, Los Angeles in 1982. Craig is married, has three sons and resides in Arcadia.
I join Cedric Scott & Sons in 1981 after graduation from San Diego state University with a degree in Insurance. I had worked with both Farmers and Northwestern Mutual Life in an internship program will at SDSU. We joined Arroyo Insurance Services in 1996. During this time I have been very involved with the San Marino Chamber of Commerce. I was President for 2 years in 1991 and 1992. I am married to Jennifer for the past 30 years and living in Glendora for the past 18 years. We have 5 children Nick who is working with me. Megan is working as a speech SLP in the Charter Oak school district. Brad, Alina, and Christian all attend school in Glendora. I have been very involved in our community in youth sports and Boy Scouts. Over the past 18 years of Scouting I have held my leadership position in Cub Scouts, Boy Scouts, and Venture Crew. Nick got his Eagle Scout award, Megan got her Silver award from Girl Scout, Brad almost has his Eagle and Christian is on his way. My favorite things to do is going camping and backpacking. This is what the scouts have let me do with my kids. I also play tennis and golf as I can find time. Our family most enjoys visiting Lake Arrowhead. We all like being on the lake in the summer boating and doing other water sports. We find it very relaxing the other times of the year too. I look forward in meeting you in the future.
Nicholas Jeffrey Scott Nick Scott joined Arroyo Insurance Services in 2008 and became a producer in 2012. He currently serves as a commercial lines broker specializing in crafting specialized insurance programs for manufactures, wholesalers, and distributors. Nick began his insurance career at the youthful age of 18, acting as a fully licensed customer service representative for personal lines clients. Upon completion of college, he transitioned into the commercial lines side of the business. His attention to detail and superior client service make him a valuable member of the Arroyo team. Prior to joining Arroyo Insurance Services as a commercial lines broker, Nick completed an extensive work-study program with FRESCA Medical as a market researcher. Nick and his team conducted extensive research on the medical device industry and constructed an industry wide report on compliance with CPAP (Continuous Positive Airway Pressure) devices among users. A native to the Los Angeles Area, Nick is an Eagle Scout and a recipient of the American Legion School Award. Nick is a member of the Pasadena Jaycees, where he serves as a 5 Acres committee member. Nick holds a Bachelor of Science degree in Business Administration from California State University San Marcos.
Jim is one of the founding members of Arroyo Insurance Services since its inception in 1987. He began his career in San Francisco as an Underwriter Trainee with Crum Forster in 1975. Subsequent to that posting Jim worked for the Massachusetts Mutual Life Insurance Company as a Group Representative both in Los Angeles and San Francisco until 1982. Jim relocated to Southern California in 1983 to attend the Aetna Life and Casualty Agent school located in Hartford Connecticut. Jim worked with his father Albert C. Simonds in his agency until Jim purchased the business in 1992. Jim is well versed both in Employee Benefits and Property and Casualty. Jim has developed specific Risk Management services for Healthcare companies and has worked with a number of the new emerging Healthcare/ Bio Technology Companies both within and outside of California. This is a rapidly growing field and Jim along with his staff at Arroyo has developed the expertise to lend these specific Companies. In addition Jim has helped to develop an Insurance program for the rapidly expanding Vacation Rental Home Industry. Jim holds multiple Insurance designations, both the CIRS ( Construction Insurance Risk Specialist) and CHRS (Certified Healthcare Reform Specialist), along with a Bachelor’s degree. He serves as the Vice Chair of the Los Angeles Rotary Club Foundation and is an active Board Member of the Catalina Island Conservancy “Marineros”. Jim and his family reside in Glendale, California.
Jim has been in the Insurance business since 1981. He has specialized in Commercial Insurance Protection. Jim earned the Chartered Property and Casualty Underwriter designation, CPCU, in 1986. He heads the Strategic Planning Committee for Arroyo Insurance Services. He is the founding partner of Arroyo Insurance Services and its first president in 1986. Jim began his insurance career as a commercial underwriter and marketing representative with Aetna Casualty & Surety Company in 1978. He holds a Bachelor of Science Degree in Business Administration with a minor in Marketing and International Management from the University of Southern California.
Paulette entered the insurance business world while still in high school. The journey began working as a file clerk while attending college and grew into 30 years of serving her clients as an insurance professional. Her forte lies with consulting and managing the personal lines department and helps service commercial policies. Thriving on the interactions between clients and carriers is what she finds most rewarding. Paulette is very active in the community including being on her church board. She recently was given the Timothy Award by the Nazarene Youth International to recognize her sacrifice, commitment and service to youth for over 20 years. She enjoys spending time with her husband, family, dogs and outdoors.
Tom grew up in San Diego attending Torrey Pines High and San Diego State University. He began his insurance career in 1982 and is third generation insurance agent. At a young age he found being an insurance agent is about helping people. As he puts is “All you are doing is protecting them, their families, businesses and assets”. Known as a technician, he often reads policies, contracts, leases and other agreements. Believing in giving back to his community and industry, he has served on multiple boards including as treasurer for several non-profits for over 20 years, is active with several insurance organizations and has lectured at colleges about business and insurance. He has earned both the Certified Insurance Counselor and Certified Risk Manager designations. He enjoys classic cars, street and dirt motorcycles, the outdoors and is an avid sports fan.
Keith has been an Insurance Broker since 1988. He specialize Commercial Insurance for a variety of industries including Construction, Manufacturing, Wholesale and Service Industries. Keith has a BS in Finance from USC and a MBA from CSUSB. He earned his Certified Insurance Counselor designation in 1991. Keith has served on the producer councils for several Insurance carriers as well as the state boards of PIA and WIAA and is currently on the board of WIAA Insurance Services. Keith joined Arroyo Insurance Services in 2003. Keith is an active member and Past President of the Optimist Club of Redlands, member of the board of directors for the Boys & Girls Clubs of the Greater Redlands-Riverside.
Taylor was born and raised in La Canada, Ca. He is a third generation insurance professional following his grandfather, Earl and father, John Williams footsteps. He attended Loyola High School of Los Angeles and studied Business Administration at Cal Polytechnic San Luis Obispo where he also had an athletic scholarship and played on the Men’s Football team at Safety. Taylor graduated from Cal Poly San Luis Obispo in 2005 where he then worked in sales related fields for Gallo Wine and in the real estate industry before entering into insurance in 2008 to carry on the family business. He currently sits on the Insurance Brokers and Agents of Burbank, Glendale, & Pasadena(IBA BGP) association board.
Taylor strives to work as an insurance advisor educating all of his clients in the middle market and small business field. He specializes in entertainment, food service, manufacturing, construction, and commercial income property industries. Taylor works closely managing his clients entire insurance program from commercial to personal insurance programs.
Matthew Pondella began his insurance career in 1998 as a licensed customer care manager with Arroyo Insurance Services. In 2000 he became manager of the business insurance department & was responsible for clients with local & worldwide operations. Matthew is currently in the process of developing a niche market for Craft Breweries throughout California. In 2011 and again in 2012, Matthew was recognized as outstanding insurance broker and awarded title of Trusted Advisors through the San Fernando Valley Business Journal, and currently is an active member of the Valley Industry & Commerce Association (VICA). Matthew eventually earned Principal status at Arroyo & in 2014 became sole owner of PIB Insurance Services, Inc., a private insurance firm and a member of Arroyo Insurance Services. Matthew, who is an avid skier, grew up in the San Fernando Valley and completed his Bachelor’s degree at the University of Colorado. He is married with three children; all girls! Matthew, along with his wife, Jade, enjoy giving back to the community by serving on the board of Valley Village, an organization which serves the developmentally challenged. Through his philanthropic work, Matthew has raised thousands of dollars to help those in need
Casey Dodge is President of Dodge Insurance Services, Inc., located in Torrance, California, and became affiliated with Arroyo in 2006. He specializes in all types of business and commercial insurance including sales, marketing and service. Casey began his insurance career with The Travelers’s Insurance Company in 1967. In 1977, he became a founder and principal of Dodge, Warren & Peters Insurance Services, Inc. which was subsequently sold to a publicly held corporation. He graduated in 1967 from Cal State University Northridge with a Bachelor of Arts degree. He regularly attends industry related courses, seminars, worships and conferences on a multitude of insurance related topics. Casey was born and raised in Los Angeles, California, and is married with two children, one who is working with him. He is a member of several well respected clubs in Southern California, The Avalon Tuna Club, The King harbor Marlin Club and The Wilshire Country Club.
As a Commercial Lines Coverage Specialist (CLCS), Christian specializes in helping clients understand their unique businesses insurance needs. While Christian works across many industries, his greatest strengths and expertise lie in Workers’ Compensation and Real Estate. His greatest satisfaction comes from helping employers improve claims outcomes on Workers Compensation cases and fixing coverage gaps in property insurance schedules.
He currently partners with employers from 5 to 1,000 employees, across the following industries - Manufacturing; Real Estate Developers, Property Owners & Managers; Construction; Restaurants, Bars & Taverns; Media and Entertainment; Professional Services such as Law Firms, Accountants, Commercial Banks; Security Firms and much more.
Christian is also involved within his community and active in many organizations, including The International Council of Shopping Centers (ICSC), Independent Insurance Agents & Brokers of America, LA Chapter (IIABA LA), and The Tuna Club of Avalon,– the oldest fishing club in the world, founded in 1898.
In his free time, Christian is passionate about ocean conservation, brewing his own beer, fishing expeditions to Mexico, and spending time with his family. Following in the footsteps of his father, Neil “Casey” Dodge, Christian joined Arroyo in 2009 and is a graduate of California State University, Dominguez Hills.
As a Certified Authority in Workers Compensation (CAWC), Robert specializes in helping clients who are struggling with high experience modification ratings, unsatisfactory claims outcomes, and overpaying for their insurance premiums. Today, he serves a client base comprised of Manufacturers, Contractors, Wholesale Distributors, Restaurants and Technology accounts, ranging from 50 - 1,000 employees.
Concurrently, Robert is a pillar of our Real Estate practice and a member of the International Council of Shopping Centers (ICSC), implementing Master Property Programs for property owners and managers of shopping centers, industrial properties and multifamily units throughout the United States.
Robert will now be celebrating the completion of his first decade in the insurance industry, which began at Liberty Mutual in 2006. During this time, Robert gained an insider's knowledge of how insurance companies operate - a unique perspective that aids him immensely in his current position as an independent agent with Arroyo Insurance Services for the past 7 years.
Professionally, Robert is a member of the South Bay Chapter of Bruin Professionals, along with the Long Beach Chapter of PIHRA. He also serves on the Alumni Board for the Epsilon Pi Chapter of Sigma Nu Fraternity at UCLA, where he graduated from in 2006 with a B.A. in English Literature. In his personal time, Robert especially enjoys concerts with his fiancee Daniella, watching Angels Baseball with his brother, being a movie buff with his mom, and drinking a craft beer with his close friends.
After earning his BS in Business Administration at UC Berkeley and his MBA at USC, Bruce worked as a CPA for six years before joining the family business at his Dad’s insurance agency. Over the past 30 years in the insurance business, Bruce has served as president of the local association and director of the statewide independent insurance agent and brokers organization where he earned numerous leadership awards for service to the community. In 2012, Bruce founded his own successful commercial insurance agency and joined Arroyo Insurances Services, as it’s 14th office. He was voted to be an owner of Arroyo as of January 2015 ...
After earning his BS in Business Administration at UC Berkeley and his MBA at USC, Bruce worked as a CPA for six years before joining the family business at his Dad’s insurance agency. Over the past 30 years in the insurance business, Bruce has served as president of the local association and director of the statewide independent insurance agent and brokers organization where he earned numerous leadership awards for service to the community. In 2012, Bruce founded his own successful commercial insurance agency and joined Arroyo Insurances Services, as it’s 14th office. He was voted to be an owner of Arroyo as of January 2015. ...
Robyn relocated to California in 1999, and gained much of her insurance industry experience in the family business at a young age. She joined the firm in 2003 and her expertise in construction risk management and asset management serve as a strong foundation as account executive for many of Arroyo’s affordable housing clients.
Bill grew up locally in Glendale. He studied business at USD and graduated in 1976 with a Bachelors in Business Administration. Coming from an insurance family, shortly after college Bill joined the family insurance agency in 1978. Bill initially was involved with personal insurance providing homeowners and auto insurance to Agency clients. While still being involved in a management position with personal lines insurance, Bill focuses on providing business insurance to his commercial clients. Bill focuses on small to medium size companies and has a breadth of knowledge that he can bring to the table for thesecustomers. Bill furthered his insurance education when he received his CPCU (Chartered Property and Casualty Underwriter) in 1991. In 1999, along with his partners, Bob Knauf and Bill Olhasso, Knauf Insurance Agency joined Arroyo Insurance Services. The decision to join Arroyo was a natural as Bill, Bob and Bill can continue to operate their branch, they gained the benefits of being involved with a regional broker. He has been involved in the local Insurance Association for years and was president in 1995. He is involved in Glendale Rotary and Pasadena Elks Lodge. He and Sherry, who he married the same year he entered the insurance business, raised three children locally.
Bill Olhasso’s insurance business career spans over 35 years.
Within the property casualty marketplace, he specializes in Lawyers Professional
Liability Insurance. He has been affiliated with Johnson & Higgins,
Arthur J Gallagher, Willis and, for the past eighteen years, with
Arroyo Insurance Services. Bill served on Arroyo’s Executive Committee
for eight years and as president from 2012 - 2013.
Arroyo Insurance Services is a group of selected independent insurance agencies
created for greater marketing strength and professional expertise.
Bill is a fourth generation Southern Californian of Basque decent. He is a graduate of Marquette University and served as a lieutenant, US Army, stationed in Korea. He’s been married 37 years to his best friend, Laura and they have two children: Megan, 33, marine biologist at the Georgia Aquarium and Beth, 32, a lobbyist in Sacramento specializing in water and renewable energy issues.
A fantastic picture of our happy staff enjoying the recent Annual Taste of Boyle Heights and supporting East LA Community Corporation!
Arroyo Insurance Services has been featured in Pasadena City Magazine for their large impact on the community in Pasadena. Arroyo has helped many communities in the Greater Los Angeles area.
We have volunteered with many organizations in the past such as the Junior League of Pasadena, Rotary International, homeless and affordable housing organizations, and Habitat for Humanity.